Política de envío

Would you like to exchange or return your purchase? No worries, we are here to help! You can exchange or return your product within 14 days of the delivery date.

Follow these simple steps to exercise your right of withdrawal:

Contact our customer service within 14 days of receipt at info@bigcityjewelry.com, providing the following information:

- Order number
- (Optional: Reason for return)

After receiving confirmation from our customer service, please return your order as soon as possible.

Return your package within 14 days via a courier of your choice.

Once we have received your return in good condition, you will receive a confirmation. We will refund the purchase amount within 14 business days.

Please note: Return the product in its original condition and BigCity packaging. Unfortunately, we cannot accept jewelry with removed links or signs of wear.

Frequently Asked Questions:

- What are the return shipping costs?
Return shipping costs are at your own expense, depending on the courier and the country of shipment.

- What should I do in case of a defective or damaged product?
Contact us immediately at info@bigcityjewelry.com with a photo of the issue. We will work with you to find a solution.

- How long does the refund take?
We will refund the amount within 14 business days of receiving the return.

For further questions or the return address, you can always reach us at info@bigcityjewelry.com.